Terms and conditions

1. Who provides the service

Podonexus, S.L. (Avanza Salud), company tax ID (CIF) B76628916, Avenida República Argentina 18D, 38208 San Cristóbal de La Laguna, Santa Cruz de Tenerife, Spain. Contact: contacto@avanza-salud.com · +34 647 77 36 75.

2. The service and its levels

The Patient Area is reserved for patients who have already been seen at the clinic. Depending on the level, it gives access to:

• Videoteca (Video library) · free of charge for patients who attend the clinic regularly: the therapeutic exercise videos for your condition or case, assigned by your clinician, with their dosage and precautions and your progress saved. It is not purchased: you request it from your account and the clinic grants it after checking your clinical record.
• Seguimiento (Follow-up) · €59/month (coming soon): in addition, a personalised programme assigned and adjusted by your clinician and one asynchronous review per month (you send your progress and your clinician replies).
• Premium · €89/month (coming soon): in addition, one video consultation per month included and priority when booking appointments.

At every level, access is limited to the videos and programmes your clinician assigns you according to your condition or case; the service does not consist of freely browsing the whole catalogue. Your clinician may add, adjust or remove the assigned exercises according to your progress. The Seguimiento and Premium levels are intended for patients who have already been seen at the clinic and also want online follow-up between visits.

Prices are shown with applicable taxes included. Included reviews and video consultations that are not used do not carry over to later months. Free access to the Videoteca involves no payment or renewal; the clinic may withdraw it when the care relationship ends, notifying you by email.

3. Subscribing, renewal and cancellation

Free access to the Videoteca starts when the clinic grants it after checking your clinical record; it requires no payment or card. Paid levels start when you complete the secure payment with Stripe and renew automatically every month until you cancel them. You can cancel at any time from "My account → Manage payment and invoices": the subscription remains active until the end of the period already paid and nothing more is charged. You can also change level at any time; the change applies immediately with a pro-rated adjustment of the amount.

4. Right of withdrawal

As a consumer, you have 14 calendar days from subscribing to withdraw without giving a reason, by writing to contacto@avanza-salud.com. When you subscribe you request the immediate start of the service; if you withdraw within the period, we will refund the amount paid minus the proportional part of the service already used.

5. A personal, non-transferable account

The account holder must be aged 18 or over. A child cannot enter into the contract themselves (Article 1263 of the Spanish Civil Code), but their mother, father or legal guardian may do so on their behalf: the account and the payment remain in the adult's name, and that adult declares that they hold parental responsibility or guardianship and gives informed consent by representation (Article 9.3(c) of Spanish Law 41/2002). The programme and the clinical record belong to the child. By registering you declare that the details provided (identity, date of birth and residence) are true; an account created with false details may be suspended. The account is personal. Sharing credentials or access with third parties is not permitted. The platform applies technical measures for the protection and traceability of the content. Repeated breaches may lead to the suspension of the account, with prior notice.

6. Responsible use and your health

The content consists of therapeutic exercise instructions prescribed in the context of your care at the clinic. Follow the instructions and precautions for each exercise and stop if pain beyond the indicated level appears. This service is not an emergency service: if your condition worsens or in an emergency, contact your clinician or call 112. Tell your clinician about any relevant change in your health.

7. Availability and changes to the service

We work to keep the service available on a continuous basis, without prejudice to interruptions due to maintenance or causes beyond our control. The video catalogue evolves over time (content is added, updated or removed). If we change prices or conditions, we will tell you in advance and you will be able to cancel before the change applies to you.

8. Intellectual property

The videos and materials are the property of Podonexus, S.L. The subscription, or the access granted by the clinic, grants you a personal, non-exclusive and non-transferable right to view them, which ends with the subscription or when access is withdrawn. Downloading, recording, reproducing or distributing them is prohibited.

9. Applicable law and complaints

These terms are governed by Spanish law. Any dispute will be heard by the courts with jurisdiction under Spanish consumer law. You can send any complaint to contacto@avanza-salud.com; official complaint forms are also available at the clinic.